What we’re doing to help protect you
We proactively monitor accounts and will contact you if we see certain types of questionable activity. We stay on top of industry standards for security, and we use a variety of tech tools including encryption and firewalls to provide round-the-clock protection.
How you can help protect yourself
A few good ways to start: Stay up-to-date on current scams. Follow good security practices. Go paperless.Disclosure 1 And use Truist online and mobile bankingDisclosure 2 to get access to helpful security tools including alertsDisclosure 3 , card controls, and secure payment options.
Social engineering
Posing as someone you trust to get you to reveal personal information
Check fraud
Altering a stolen paper check or creating a counterfeit check
Bank impersonation
Pretending to be the bank or a bank employee to trick you into sending money or divulging sensitive information
Call us.
Reach a real live person Monday through Friday, 8 am to 8 pm ET, or Saturday, 8 am to 5 pm ET. Or get 24-hour automated assistance. Call 844-4TRUIST (844-487-8478), or outside the U.S., call +1-910-914-8250. To report fraud, 24/7, select option 1.
Meet with an advisor.
Find a specific Truist professional by name, location, or financial need.