Product & service directory

Contact a Truist customer service expert. We’re here to answer your questions about specific products and services and provide support any way we can.

Personal clients services and contacts
Product or Service Phone Email | Mail
General account information 844-4TRUIST
(844-487-8478)
To report fraud (24/7 support) 844-4TRUIST
(844-487-8478)
select option 1, then option 4.
Outside the U.S.:
+1-910-914-8250
Outside the US +1-910-914-8250
Online and mobile banking 888-228-6654
Personal checking accounts 844-4TRUIST
(844-487-8478)
Personal savings accounts 844-4TRUIST
(844-487-8478)
Credit cards 844-4TRUIST
(844-487-8478)
Debit cards 844-4TRUIST
(844-487-8478)
Insurance - Health (Truist Life Insurance Services) 800-474-1471 Email health insurance team
Insurance - Life (Truist Life Insurance Services) 800-474-1471 Email life insurance team
Insurance - Personal claims center (McGriff) 800-990-4228
Insurance - Personal property & casualty sales (McGriff) 800-422-8448 Email property & casualty insurance team
Insurance - Personal property & casualty service (McGriff) 800-228-1820
Loans 844-4TRUIST
(844-487-8478)
Mortgages 800-634-7928
Mon - Fri, 8 am - 8 pm ET
Sat: 9 am - 3 pm
Business clients services and contacts
Product or Service Phone Email | Mail
General account information 844-4TRUIST
(844-487-8478)
Online and mobile banking 888-228-6654
Business Checking Accounts (Simple, Dynamic, Community) 844-4TRUIST
Business Savings Accounts (Simple, Money Market, CDs 844-4TRUIST
Business Lending https://www.truist.com/locations
Business Loans (loans, lines of credit, real estate, equipment, vehicles) 844-4TRUIST
Credit cards 844-4TRUIST
(844-487-8478)
Credit card management - Truist eZBusiness support 844-4TRUIST
(844-487-8478)
Debit cards 844-4TRUIST
(844-487-8478)
Delta SkyMiles® Business Debit Card 844-4TRUIST
Employee benefits small group specialists 800-226-0051 (insurance) Email employee benefits small group specialists
Insurance - Business solutions (Truist Life Insurance Services) 800-474-1471
Insurance - Business claims center (McGriff) 800-990-4228 Email business insurance claims center
Insurance - Business property & casualty (McGriff) 877-643-6227 Email small business property & casualty insurance team
Insurance - Employee benefits (McGriff) 800-226-0051 Email employee benefits team
Merchant Services 866-238-2420 (sales)
877-672-4228 (client support)
Truist Equipment Finance 844-4TRUIST
(844-487-8478) 		Email Equipment Finance
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Disclosures

Truist Bank, Member FDIC. © 2024 Truist Financial Corporation. Truist, the Truist logo and Truist Purple are service marks of Truist Financial Corporation.

Equal Housing Lender

Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

TRUIST is a service mark of Truist Financial Corporation (Truist) and its affiliates.

Services provided by Truist Financial Corporation (Truist) affiliates: Banking products and services, including loans and deposit accounts, provided by Truist Bank, Member FDIC. Trust and investment management services provided by Truist Bank. Securities, brokerage accounts and /or annuities offered by Truist Investment Services, Inc., an SEC registered broker-dealer, and member FINRA and SIPC, and a licensed insurance agency. Investment advisory services offered by Truist Advisory Services, Inc. and GFO Advisory Services, LLC, SEC registered investment advisers. Some insurance products offered by Truist Investment Services, Inc. Other insurance products offered by McGriff Insurance Services, LLC (McGriff), Kensington Vanguard National Land Services, LLC (Kensington Vanguard) and Crump Life Insurance Services, LLC (Crump). Truist Life Insurance Services (TLIS) is a division of Crump, Arkansas License #100103477. Variable insurance material is for broker-dealer or registered representative use only. Variable products distributed by P.J. Robb Variable (PJRV), LLC, Arkansas License #100110185. Member FINRA.

McGriff, Kensington Vanguard, Crump, TLIS, and PJRV are not affiliated with Truist Financial Corporation or any of its subsidiaries.

Truist Securities is a trademark of Truist Financial Corporation. Truist Securities is a trade name for the corporate and investment banking services of Truist and its subsidiaries. All rights reserved. Securities and strategic advisory services are provided by Truist Securities, Inc., member FINRA and SIPC. Lending, financial risk management, and treasury management and payment services are offered by Truist Bank.

Mortgage products and services are offered through Truist Bank. All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS), which promotes uniformity and transparency throughout the residential real estate industry. Search the NMLS Registry.

Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.

"Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist, Truist Investment Services, Inc., and/or Truist Advisory Services, Inc. Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are trade names used by Truist Bank, Truist Investment Services, Inc., and Truist Advisory Services, Inc.

Applications, agreements, disclosures, and other servicing communications provided by Truist Bank and its subsidiary businesses will be provided in English. As a result, it will be necessary for customers to speak, read and understand English or to have an appropriate translator assisting them. Truist offers the following resources for consumers that have Limited English Proficiency:

  • Multilingual teammates available at our Multicultural Banking Centers
  • Materials for some products and services are available in Spanish, Korean, Vietnamese, Mandarin, and other languages spoken in the communities we serve.
  • Phone assistance in Spanish at 844-4TRUIST (844-487-8478), option 9. For assistance in other languages please speak to a representative directly.

New York City residents:

Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at http://www.nyc.gov/dca.

  • Limited English Proficiency Support
  • New York City residents

Borrowers with Limited English Proficiency (LEP) needing information can use the following resources:

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