Fighting fraud is a team effort.

Let’s work together to help keep you safe from fraud and scams.

What we’re doing to fight fraud. What you can do to help fight fraud.

Secure banking is a team effort.

Report fraud

Let’s work together.

What we’re doing to help protect you

We proactively monitor accounts and will contact you if we see certain types of questionable activity. We stay on top of industry standards for security, and we use a variety of tech tools including encryption and firewalls to provide round-the-clock protection.

How you can help protect yourself

A few good ways to start: Stay up-to-date on current scams. Follow good security practices. Go paperless.Disclosure 1 And use Truist online and mobile bankingDisclosure 2 to get access to helpful security tools including alertsDisclosure 3 , card controls, and secure payment options.

Three common types of fraud

Knowledge is power. Understanding what to watch out for can help you avoid becoming a victim.

Learn more about common types of fraud.

Social engineering

Posing as someone you trust to get you to reveal personal information

Check fraud

Altering a stolen paper check or creating a counterfeit check

Bank impersonation

Pretending to be the bank or a bank employee to trick you into sending money or divulging sensitive information

Small business safety

Keep fraud and security at the top of your list of things to stay informed about when running your business.

Find out what to watch for

Related resources

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    Contact us.

    Call us.

    Reach a real live person Monday through Friday, 8 am to 8 pm ET, or Saturday, 8 am to 5 pm ET. Or get 24-hour automated assistance. Call 844-4TRUIST (844-487-8478), or outside the U.S., call +1-910-914-8250. To report fraud, 24/7, select option 1.

    Visit a branch.

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    Disclosure 1 The length of time paperless statements are available to view and download varies depending on the product: up to 7 years for deposit and brokerage accounts; up to 2 years for credit cards; up to 24 months for home equity lines of credit, personal loans, and auto loans; and up to 18 months for mortgage and trust accounts. The length of time the specific product statements are available online can be found in Truist Online Banking in Documents. Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply.

    Disclosure 2 Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply.

    Disclosure 3 Delivery may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply. 

    Disclosures

    Truist Bank, Member FDIC. © 2024 Truist Financial Corporation. Truist, the Truist logo and Truist Purple are service marks of Truist Financial Corporation.

    Equal Housing Lender

    Investment and Insurance Products:

    • Are Not FDIC or any other Government Agency Insured
    • Are Not Bank Guaranteed
    • May Lose Value

    Services provided by the following affiliates of Truist Financial Corporation (Truist): Banking products and services, including loans and deposit accounts, are provided by Truist Bank, Member FDIC. Trust and investment management services are provided by Truist Bank, and Truist Delaware Trust Company. Securities, brokerage accounts and /or insurance (including annuities) are offered by Truist Investment Services, Inc., which is a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by Truist Advisory Services, Inc., GFO Advisory Services, LLC., each SEC registered investment advisers.

    Mortgage products and services are offered through Truist Bank. All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS), which promotes uniformity and transparency throughout the residential real estate industry. Search the NMLS Registry.

    Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.

    "Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist, Truist Investment Services, Inc., and/or Truist Advisory Services, Inc. Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are trade names used by Truist Bank, Truist Investment Services, Inc., and Truist Advisory Services, Inc.

    Truist Securities is a trademark of Truist Financial Corporation. Truist Securities is a trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries. All rights reserved. Securities and strategic advisory services are provided by Truist Securities, Inc., member FINRA and SIPC. Lending, financial risk management, and treasury management and payment services are offered by Truist Bank. Deposit products are offered by Truist Bank.

    Applications, agreements, disclosures, and other servicing communications provided by Truist Bank and its subsidiary businesses will be provided in English. As a result, it will be necessary for customers to speak, read and understand English or to have an appropriate translator assisting them. Truist offers the following resources for consumers that have Limited English Proficiency:

    • Multilingual teammates available at our Multicultural Banking Centers
    • Materials for some products and services are available in Spanish, Korean, Vietnamese, Mandarin, and other languages spoken in the communities we serve.
    • Phone assistance in Spanish at 844-4TRUIST (844-487-8478), option 9. For assistance in other languages please speak to a representative directly.

    New York City residents:

    Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at http://www.nyc.gov/dca.

    • Limited English Proficiency Support
    • New York City residents

    Borrowers with Limited English Proficiency (LEP) needing information can use the following resources:

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