Service agreement updates to Online and Mobile Banking

Service agreement updates to Online and Mobile Banking

Updates to our Online and Mobile Banking Service Agreements 

When you enrolled in online or mobile banking, you reviewed and accepted an Online and Mobile Banking Service Agreement which governs your use of our online and mobile services.  We recently updated our Online and Mobile Banking Service Agreements to address improvements in fund transfer processing times, new features and products, enhancements to your digital experience, and amended provisions regarding any future changes to these Agreements. You can reference the updated Online and Mobile Banking Agreements using these links, Personal Banking and Business Banking.

What does that mean for me?

If you agree with these updates, you don’t need to do a thing. You can continue banking as usual. Continuing to use our online and mobile banking services after the effective date of the changes means you accept these updates. 

What’s changed? 

We know these documents can be lengthy, so we’ve highlighted the sections where relevant updates were made and provided a summary of key changes below. 

Summary of Changes to the Online and Mobile Banking Service Agreement

Effective as of 07/15/2024

Key changes to the Agreement include:

  • Updated Section 5(a) (Internal and External Funds Transfers; Internal Funds Transfers, Daily Processing Deadlines and Limits) to address improvements in how quickly internal funds transfers between a Truist Bank Account and a Truist Investment Services, Inc. Account are processed and completed.
  • Updated Section 18 (f) (Changes to Agreement) to: (i) clarify that we may add, delete, or change the terms of the Agreement at any time; (ii) explain when and how we will inform you of any changes to the Agreement; (iii) provide that your continued use of Truist Online and Mobile Banking Services after the date that changes to the Agreement are posted on our website will constitute your acceptance of and agreement to any such changes; and, (iv) clarify that you may discontinue using the Services if you do not agree with a change.

Summary of Changes to the Online and Mobile Business Banking Service Agreement

Effective as of 06/15/2024

Key changes to the Agreement include:

  • Updated Section 5(a) (Internal Funds Transfers, Payments to a Truist Account, and Advances from a Truist Account; Daily Processing Deadlines and Limits) to address improvements in how quickly internal funds transfers between a Truist Bank Account and a Truist Investment Services, Inc. Account are processed and completed.
  • Updated Section 14(d) (Additional Services; ACH Transfer Service) to provide additional details and terms on the Dual Approval Feature for ACH transfers.
  • Updated Section 14(e) (Additional Services; Wire Transfer Service) to: (i) clarify that fees for initiating wires from an eligible business or personal account are charged to the designated business billing account; and (ii) to provide additional details and terms on the Dual Approval Feature for wire transfers.
  • Updated Section 19 (f) (Changes to Agreement) to: (i) clarify that we may add, delete, or change the terms of the Agreement at any time; (ii) explain when and how we will inform you of any changes to the Agreement; (iii) provide that your continued use of Truist Online and Mobile Banking Services after the date that changes to the Agreement are posted on our website will constitute your acceptance of and agreement to any such changes; and, (iv) clarify that you may discontinue using the Services if you do not agree with a change.
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Disclosures

Truist Bank, Member FDIC. © 2024 Truist Financial Corporation. Truist, the Truist logo and Truist Purple are service marks of Truist Financial Corporation.

Equal Housing Lender

Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

Services provided by the following affiliates of Truist Financial Corporation (Truist): Banking products and services, including loans and deposit accounts, are provided by Truist Bank, Member FDIC. Trust and investment management services are provided by Truist Bank, and Truist Delaware Trust Company. Securities, brokerage accounts and /or insurance (including annuities) are offered by Truist Investment Services, Inc., which is a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by Truist Advisory Services, Inc., GFO Advisory Services, LLC., each SEC registered investment advisers.

Mortgage products and services are offered through Truist Bank. All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS), which promotes uniformity and transparency throughout the residential real estate industry. Search the NMLS Registry.

Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.

"Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist, Truist Investment Services, Inc., and/or Truist Advisory Services, Inc. Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are trade names used by Truist Bank, Truist Investment Services, Inc., and Truist Advisory Services, Inc.

Truist Securities is a trademark of Truist Financial Corporation. Truist Securities is a trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries. All rights reserved. Securities and strategic advisory services are provided by Truist Securities, Inc., member FINRA and SIPC. Lending, financial risk management, and treasury management and payment services are offered by Truist Bank. Deposit products are offered by Truist Bank.

Applications, agreements, disclosures, and other servicing communications provided by Truist Bank and its subsidiary businesses will be provided in English. As a result, it will be necessary for customers to speak, read and understand English or to have an appropriate translator assisting them. Truist offers the following resources for consumers that have Limited English Proficiency:

  • Multilingual teammates available at our Multicultural Banking Centers
  • Materials for some products and services are available in Spanish, Korean, Vietnamese, Mandarin, and other languages spoken in the communities we serve.
  • Phone assistance in Spanish at 844-4TRUIST (844-487-8478), option 9. For assistance in other languages please speak to a representative directly.

New York City residents:

Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at http://www.nyc.gov/dca.

  • Limited English Proficiency Support
  • New York City residents

Borrowers with Limited English Proficiency (LEP) needing information can use the following resources:

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