Accessibility at Truist

 
Everyone should be able to access banking services.

We’re committed to people with disabilities—and we provide full and equal access to all services. We offer a variety of accommodations to make banking accessible and convenient for all of our clients.

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We're here to help.

If you’re experiencing accessibility issues with our locations, websites, or mobile apps because of an impairment or assistive technology such as a screen reader, Braille display, screen magnifier, or hearing aid, contact us to request assistance:

  • Call client service support at 844-487-8478.
  • We accept calls made using Telecommunications Relay Services. Dial 711 to initiate a call.

Branches

Our Truist branches have:

  • Accessible entrances
  • Designated accessible parking spaces
  • Curb cuts and ramps

ATMs

Our ATMs:

  • Are equipped with headphone features and speech output with voice guidance in English and Spanish
  • Have keypad keys with tactile markings and Braille labels
  • Are designed to comply with height and reach requirements for people with mobility impairments

Accessible Services

Reasonable accommodations are provided at no cost to the customer. These include:

  • Braille, large print, and audio CD statement conversion for most account types
  • Interpreters for people with hearing impairments
  • Accessible electronic documents
  • Guideline/raised-line checks

Call or visit a local branch to request specific accessibility services. Depending on the nature of the request, we may need advance notice to provide the accommodation.

Online experience

We recognize and value diversity and inclusion, among both our employees and our clients. And we’re aware of the challenges that users with disabilities have in using technology not suited to their needs. We’ve made an organizational commitment to ensure all digital information, applications, websites, and services are accessible for people with disabilities.

Our digital accessibility efforts are based on the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG), the Section 508 of the Rehabilitation Act and the Americans with Disabilities Act (ADA). We test our digital content with many combinations of browsers and assistive technology applications, and we conduct usability testing with people who have disabilities to make sure our digital information and services are understandable and easy to use. 

Financial Education for Individuals with Developmental Disabilities

The My Money Program, created by the Florida Department of Financial Services, is a comprehensive and inclusive financial literacy program and resource clearinghouse for individuals with developmental disabilities, their family members and caregivers.

My Money allows people to learn and practice financial skills at their own pace, using interactive games, activities and educational videos. Lessons focus on money basics, banks and credit unions, accounts, budgeting, government benefit programs and ways to find and keep employment.

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Disclosures

Truist Bank, Member FDIC. © 2024 Truist Financial Corporation. Truist, the Truist logo and Truist Purple are service marks of Truist Financial Corporation.

Equal Housing Lender

Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

TRUIST is a service mark of Truist Financial Corporation (Truist) and its affiliates.

Services provided by Truist Financial Corporation (Truist) affiliates: Banking products and services, including loans and deposit accounts, provided by Truist Bank, Member FDIC. Trust and investment management services provided by Truist Bank. Securities, brokerage accounts and /or annuities offered by Truist Investment Services, Inc., an SEC registered broker-dealer, and member FINRA and SIPC, and a licensed insurance agency. Investment advisory services offered by Truist Advisory Services, Inc. and GFO Advisory Services, LLC, SEC registered investment advisers. Some insurance products offered by Truist Investment Services, Inc. Other insurance products offered by McGriff Insurance Services, LLC (McGriff), Kensington Vanguard National Land Services, LLC (Kensington Vanguard) and Crump Life Insurance Services, LLC (Crump). Truist Life Insurance Services (TLIS) is a division of Crump, Arkansas License #100103477. Variable insurance material is for broker-dealer or registered representative use only. Variable products distributed by P.J. Robb Variable (PJRV), LLC, Arkansas License #100110185. Member FINRA.

McGriff, Kensington Vanguard, Crump, TLIS, and PJRV are not affiliated with Truist Financial Corporation or any of its subsidiaries.

Truist Securities is a trademark of Truist Financial Corporation. Truist Securities is a trade name for the corporate and investment banking services of Truist and its subsidiaries. All rights reserved. Securities and strategic advisory services are provided by Truist Securities, Inc., member FINRA and SIPC. Lending, financial risk management, and treasury management and payment services are offered by Truist Bank.

Mortgage products and services are offered through Truist Bank. All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS), which promotes uniformity and transparency throughout the residential real estate industry. Search the NMLS Registry.

Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.

"Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist, Truist Investment Services, Inc., and/or Truist Advisory Services, Inc. Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are trade names used by Truist Bank, Truist Investment Services, Inc., and Truist Advisory Services, Inc.

Applications, agreements, disclosures, and other servicing communications provided by Truist Bank and its subsidiary businesses will be provided in English. As a result, it will be necessary for customers to speak, read and understand English or to have an appropriate translator assisting them. Truist offers the following resources for consumers that have Limited English Proficiency:

  • Multilingual teammates available at our Multicultural Banking Centers
  • Materials for some products and services are available in Spanish, Korean, Vietnamese, Mandarin, and other languages spoken in the communities we serve.
  • Phone assistance in Spanish at 844-4TRUIST (844-487-8478), option 9. For assistance in other languages please speak to a representative directly.

New York City residents:

Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at http://www.nyc.gov/dca.

  • Limited English Proficiency Support
  • New York City residents

Borrowers with Limited English Proficiency (LEP) needing information can use the following resources:

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