Protect your peace of mind with alerts and card controls.

Security starts with communication. Customize your account activity alerts, and we’ll let you know when you need to know.

Stay one step ahead of fraud with alerts.

Get notifications about important account activity, including:

  • Daily balance, low balance, or high balance.
  • User ID, password, or email address change.
  • Security changes.
  • Overdrawn account.
  • Changes to your statement delivery.

Set debit and credit card transaction alerts.

Transaction amount alert

Notifies you of any transaction above a designated amount.

International transaction alert

Notifies you of any international transactions.

Online or phone transaction alert

Notifies you when there is an online or phone transaction where the physical card is not present.

Follow these steps to set up your alerts:

  1. Sign in to online banking, tap the main menu, then Alerts; or, sign in to online banking, click on My Settings, then Alerts.
  2. Add and verify your mobile number.
  3. Set up your alerts and preferences and then Save.
  4. Savor the moment of accomplishment.
See full list of alert features.
  Mobile app Text banking Mobile alerts
How can this solution help me? Banking optimized for mobile apps (iPhone and AndroidTM) Banking for text users (no smartphone required) Notifications when you need them most
Alert feature Check balances

User ID, password or email address change

Low/ high balance alert

Security question and answer change

Overdrawn account

Statement delivery method change		 Check balances

View history

Locate nearest ATM/Branch		 Balance alerts

Security alerts

Transaction alerts
For which type of accounts? Checking

Savings

Credit card

Loans

Mortgage

CD IRA

Select Truist Investment Services, Inc. accounts		 Checking

Savings

Credit card		 Checking

Savings
How do I get started? Download the mobile app for

iPhone

Android		 Sign in to online banking, go to My Settings and click Text Banking to get started. Sign in to online banking, go to My Settings and click Alerts to get started.

Misplaced your card? Want to put a hold on spending?

Lock your credit or debit card instantly. Locking may prevent some credit card transactions by authorized users, but will not interrupt other debit card holders.

If you’re a primary or secondary cardholder, you can lock or unlock your card through online or mobile banking, or by calling us:

Choose when, where, and how your cards are used.

Customizable card controlsDisclosure 1 are available on all Truist debit cards and credit cards. See your cardholder agreement to identify your card’s issuer.

  • Choose transaction types – Prevent certain types of transactions, including digital wallet purchases, ATM transactions, online and phone purchases, and even international transactions.
  • Set single transaction limits and regions – Set the dollar amount that can be spent and where your card can be used.

How to access card controls:

  • From the mobile app: Tap Main Menu, and choose Card Controls.
  • In online banking: Look for the More tab, and select Card Controls; OR, go to Profile & Settings by clicking on your user name in the top right corner. Select Accounts & Cards, then Card Controls.

Put our security tools to use.

Tap into these features and resources to make banking easier and safer.

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Disclosure 1 Visa’s Zero Liability Policy does not apply to certain commercial card transactions or any transactions not processed by Visa. Cardholder must use care in protecting the card and notify Truist immediately of any unauthorized use. For specific restrictions, limitations, and other details, please consult your Cardholder Agreement.

Disclosures

Truist Bank, Member FDIC. © 2024 Truist Financial Corporation. Truist, the Truist logo and Truist Purple are service marks of Truist Financial Corporation.

Equal Housing Lender

Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

Services provided by the following affiliates of Truist Financial Corporation (Truist): Banking products and services, including loans and deposit accounts, are provided by Truist Bank, Member FDIC. Trust and investment management services are provided by Truist Bank, and Truist Delaware Trust Company. Securities, brokerage accounts and /or insurance (including annuities) are offered by Truist Investment Services, Inc., which is a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by Truist Advisory Services, Inc., GFO Advisory Services, LLC., each SEC registered investment advisers.

Mortgage products and services are offered through Truist Bank. All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS), which promotes uniformity and transparency throughout the residential real estate industry. Search the NMLS Registry.

Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.

"Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist, Truist Investment Services, Inc., and/or Truist Advisory Services, Inc. Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are trade names used by Truist Bank, Truist Investment Services, Inc., and Truist Advisory Services, Inc.

Truist Securities is a trademark of Truist Financial Corporation. Truist Securities is a trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries. All rights reserved. Securities and strategic advisory services are provided by Truist Securities, Inc., member FINRA and SIPC. Lending, financial risk management, and treasury management and payment services are offered by Truist Bank. Deposit products are offered by Truist Bank.

Applications, agreements, disclosures, and other servicing communications provided by Truist Bank and its subsidiary businesses will be provided in English. As a result, it will be necessary for customers to speak, read and understand English or to have an appropriate translator assisting them. Truist offers the following resources for consumers that have Limited English Proficiency:

  • Multilingual teammates available at our Multicultural Banking Centers
  • Materials for some products and services are available in Spanish, Korean, Vietnamese, Mandarin, and other languages spoken in the communities we serve.
  • Phone assistance in Spanish at 844-4TRUIST (844-487-8478), option 9. For assistance in other languages please speak to a representative directly.

New York City residents:

Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at http://www.nyc.gov/dca.

  • Limited English Proficiency Support
  • New York City residents

Borrowers with Limited English Proficiency (LEP) needing information can use the following resources:

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