TRUiST Customer Support How may we help you?

Support specialists are available from 9:00 am – 6:00 pm ET, Monday through Friday, excluding holidays. Please tell us how we may help you so we can direct you to the appropriate portal or support department.

Nonprofits & Charities
General Inquiries, Reporting & Non-Technical Support
 +1.800.255.0418      Via Email


Technical Support for Admins
 +1.202.903.2647       Via Email     Help Center


Donation Reports, iGuide & Account Management


NPO Gateway Support & Account Management
 +1.866.676.4283       Via Email     NPO Gateway
General Inquiries
 +1.202.903.2565      Via Email


Admin Program Support
Please contact your dedicated Account Manager for support
Donors & Volunteers
General Inquiries and Support
 +1.866.267.4393      Via Email


Donation Tracking

2201 Wisconsin Ave NW, Suite 250, Washington, DC 20007 USA