For documents that do not need to be signed in ink and mailed, you can fax them to us at 877-589-0758.
We’ll accept all documents at the following address:
Truist Bank
VA-RVW-5113
P.O. Box 26150
Richmond, VA 23260
HomePreservationDocuments@Truist.com
Please include your loan number in the subject line, ensure that all attached documents are in PDF format, and do not send more than eight (8) attachments in each submission. If you have additional documents, please send in a separate email.
From setting up recurring payments to filing a credit dispute, find everything you need to help manage your mortgage in a convenient format.
Call us at 800-634-7928
Option 8 for Spanish
We accept calls made using Telecommunications Relay Service (TRS). Dial 7-1-1 to initiate a call.
Hours
Monday - Friday: 8 am - 8 pm ET
Saturday: 9 am - 3 pm ET